Returns & Delivery Issues

WINE DAMAGED DURING SHIPPING

It is unusual to receive a damaged product from our winery. However, in the event you do experience a problem with a shipment, please let us know! We can replace the wine or process a refund for your damaged items, whichever you prefer.

INCORRECT OR MISSING BOTTLES

Although the occasion is rare, if we made a packing error, we would like to resolve it for you! If what you received is not what you ordered, we may ask you to hold on to the incorrect items and the existing packaging so that we can arrange for a return pick up. If you find that items are missing from your order, we are happy to arrange to ship you the missing items, or issue refund for your missing items. The choice is yours.

RETURNING AN UNWANTED ORDER

We are happy to assist with any returns for items purchased that you no longer want or need. Please let us know and we will arrange for the return and issue you a refund for your returned items, less the return shipping and handling charges.

DISSATISFACTION WITH THE QUALITY

We are proud to offer you wines of the utmost quality and pedigree. Please let us know if you feel the quality of what you received is questionable as soon as possible, and we will work with you to resolve the issue with your best interested in mind.

RESHIPPING - HOW IT WORKS

When an order is returned to our warehouse after several delivery attempts at the address provided by the customer, we will contact you to arrange to re-ship your items.