Returns & Delivery Issues

RETURNS & WINE QUALITY

We take great pride in the quality of our wines and carefully prepare each order for shipment. Returns are accepted only in the event that a wine is qualitatively flawed. If you believe there is a quality issue with a wine you received, please contact us promptly so we can evaluate the issue and work with you toward an appropriate resolution.

For a replacement, the wine must have been purchased directly from the winery. We ask that you retain and return the unfinished portion of the original bottle. We will provide instructions for returning the wine and, once received, arrange for a replacement as appropriate.

DAMAGED, INCORRECT OR MISSING ITEMS

If your shipment arrives damaged, or if your order contains an incorrect or missing item, please contact us within 14 days of delivery. We will work with you to correct the order and may ask that you retain the wine and original packaging while we arrange for a return or replacement.

Order discrepancies reported more than 14 days after delivery may not be eligible for correction.

RETURNED SHIPMENTS

If an order is returned to our warehouse after unsuccessful delivery attempts to the address provided, we will contact you to arrange reshipment. Additional shipping charges may apply.